Shipping Policy
We offer shipping Canada-wide.Â
Our shipping policy applies to orders placed before 12 PM Eastern Standard Time. Due to the high volume of orders, any small parcel orders (UPS, FedEx, Purolator, GLS) will be shipped out within 2-4 business days and LTL Freight orders within 3-5 business days. Delays may occur if order processing is backlogged during peak season or if there are factors beyond our control such as inclement weather. We require basic contact information, complete shipping address and payment in full. All shipping charges are non-refundable once an order has been dispatched from our warehouse.
Local Delivery: Orders which are placed for local delivery will be delivered within 1-2 days. if you require later delivery time please note that in your order note section. cost of the local delivery is based on your address and can be determined when you are placing your order by simply entering your information.
Estimated delivery date which are shipments is 2-4 business days. In case of any returns or exchange,s customers should return the equipment/part.
Please be advised that all shipping timelines are estimates, many of our shipping partners are not providing guaranteed delivery dates due to the high volume of shipping.
*Please Note: P.O. Boxes cannot be accepted as a shipping address, if a PO Box is entered, we’ll have to contact you for a physical address.*
Parcel vs. Oversized
There are two categories in which an order may be shipped with Parcel and Oversized.
Parcels are packages that are fulfilled using regular carriers and any method of transportation. We offer standard shipping options with major carriers including FedEx, Canpar, UPS, and Purolator.
Parcel ETA - 1 to 6 business days after item has shipped
Oversized items are large items (exceeding 150 lbs) such as cable machines we can only ship with LTL (Less-than-Truckload) Freight. For these shipments, the customer will be contacted a day prior for a delivery appointment. For oversized items, the delivery person will not help carry any items inside, the driver will drop off at the curb or garage.
Oversized ETA - 2 to 10 business days after item has shipped
Lost or Stolen Items
If you believe one or more of your items has been lost or stolen please contact us right away.
Please note we will work with the carrier to try and locate the items. After the investigation, if the item is deemed stolen by our team we will provide a replacement.
Only in the instance a replacement cannot be provided will a refund be given.
Questions or concerns about a shipment?
If you do not receive your order within 12 business days upon shipping, please contact the shipping carrier for the most up to date information and status updates.
Feel free to contact us via phone (1-647-627-0807) or email us at goldenfitness@rogers.com.
Limited Warranty Clause
This product is covered under a limited 1-year warranty from the date of purchase. The warranty applies only to the original purchaser and is non-transferable.
This warranty does not cover:
Misuse, abuse, or improper handling of the product
Cosmetic damages including, but not limited to, scratches, color fading, or cable covers coming off
Normal wear and tear
The warranty covers only functional defects that prevent the product from operating in its intended, regular working condition. If any part is found to be damaged or defective under normal usage, it will be replaced or repaired at no cost to the customer, subject to the terms of this warranty.
Parts availability:
Replacement parts are normally in stock but are subject to availability. In the event a required part is not in stock, it will be ordered for the customer, which may take up to 3–4 weeks for delivery.
Replacement process:
To receive a replacement part, the customer must bring the damaged part to the store. If shipping is requested instead, the customer is responsible for all shipping costs. Proof of damage (such as photos or a physical inspection) is required before any part is shipped or provided.
Returns
- Please note that all products sold through our website are considered final sale. Once you have completed your purchase and your order has been processed, we are unable to accept cancellations, exchanges, or issue refunds. We encourage you to review your order carefully before completing the purchase to ensure all details are correct. If you have any questions or concerns about your order, please get in touch with our customer service team before finalizing your purchase. Thank you for your understanding and for shopping with us.
Defective or Damaged Items Policy
- Customers must provide clear proof of the defective or damaged item or part, such as photographs or videos, before any replacement can be processed.
- Once proof is received and verified, the customer will be issued the necessary replacement part. If a full item replacement is required, the customer must return the original damaged item before the replacement is dispatched.
- No refunds will be issued for defective items when the required replacement parts are available and can restore the product to full functionality.